Privacy Policy

We collect information that you provide directly, information generated through your transactions, and limited technical information collected automatically.

• Contact and identification information — name, phone number, email address, mailing address, driver’s license or government-issued ID, and date of birth.
• Vehicle and transaction information — vehicles you view, inquire about, trade, purchase, or finance; sale price, down payment, financed balance, payment history, insurance details, loan or financing terms, and related documents.
• Communication information — messages, calls, texts, and other correspondence you have with us, including through the WhatsApp Business Platform.
• Financial and documentation information — income or employment information, bank references, payment method details, and documents needed to complete a sale or finance application.
• Technical information — IP address, browser type, device information, pages visited, and referral URLs, collected through standard website technologies.

Spartan Auto Group LLC uses the WhatsApp Business Platform, provided by Meta Platforms, Inc. and its affiliates (“Meta”), to communicate with customers about vehicle inquiries, sales, financing, payment reminders, receipts, documents, customer service, and other transaction-related communications.

When you message us through WhatsApp, your messages are processed by Meta/WhatsApp in accordance with Meta’s Terms of Service and Privacy Policy. We do not control Meta’s data practices, and we encourage you to review Meta’s policies directly.

By contacting us through WhatsApp, you consent to the processing of your WhatsApp messages and associated account information by both Spartan and Meta/WhatsApp for the purposes described in this policy.

We use your information to:

• Respond to your inquiries and provide customer service;
• Process vehicle sales, purchases, trades, and financing applications;
• Communicate with you by phone, text, email, and WhatsApp about your transaction, payments, reminders, receipts, and documents;
• Verify identity, prevent fraud, and comply with legal and regulatory requirements;
• Maintain records of transactions and communications for accounting, warranty, and legal purposes;
• Improve our website, inventory, and customer experience.

We do not sell your personal information. We share information only when necessary to operate our business, complete your transaction, or comply with the law.

• Service providers — payment processors, financing partners, vehicle title and registration services, insurance providers, SMS and messaging platforms (including Meta/WhatsApp), website hosting, analytics, and other providers that help us operate the dealership.
• Legal and regulatory parties — law enforcement, courts, regulators, or other parties when required by law, court order, or to protect our rights and safety.
• Business transfers — in connection with a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to complete transactions, to comply with legal, tax, and regulatory obligations, and to resolve disputes. The specific retention period depends on the type of information and applicable legal requirements. Messages sent through WhatsApp may also be retained by Meta in accordance with Meta’s policies.

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain communications. To exercise your rights:

• Email us at spartanautogroup@hotmail.com with your request and enough information to identify you.
• To stop receiving marketing messages, reply STOP to any text or WhatsApp marketing message or follow the unsubscribe instructions in any promotional email.
• Transactional messages related to an active sale, financing, or service may still be sent even if you opt out of marketing.

You may request deletion of your personal information by contacting us at the email or phone number below. We will review and respond to your request within a reasonable timeframe. Please note that we may need to retain certain information to comply with legal obligations, resolve disputes, enforce agreements, or complete an active transaction.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, contact us: